{"id":6056,"date":"2025-08-28T14:53:00","date_gmt":"2025-08-28T14:53:00","guid":{"rendered":"https:\/\/cloudtivity.com\/?page_id=6056"},"modified":"2025-08-28T15:05:19","modified_gmt":"2025-08-28T15:05:19","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/cloudtivity.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6056\" class=\"elementor elementor-6056\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12f27d3d e-con-full e-flex e-con e-parent\" data-id=\"12f27d3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f206c15 elementor-widget elementor-widget-text-editor\" data-id=\"5f206c15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 data-start=\"301\" data-end=\"356\">Refund policy &amp; Returns \u2013 Cloudtivity<\/h2>\n<h3 data-start=\"358\" data-end=\"375\">Introduction<\/h3>\n<p class=\"wp-block-paragraph\" data-start=\"376\" data-end=\"670\">In <strong data-start=\"379\" data-end=\"394\">Cloudtivity<\/strong> we value the trust of our customers and we want to ensure a seamless experience and safe. This policy sets out the conditions associated with the purchase of our software products, as well as the processing of requests for refund or cancellation.<\/p>\n<h3 data-start=\"672\" data-end=\"684\">Scope<\/h3>\n<p data-start=\"685\" data-end=\"858\">This policy applies to all digital products and software purchased through our official website (<strong data-start=\"803\" data-end=\"826\"><a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"805\" data-end=\"824\">www.cloudtivity.com<\/a><\/strong>), or other authorized channels.<\/p>\n<h3 data-start=\"860\" data-end=\"896\">Digital goods and licences<\/h3>\n<p data-start=\"897\" data-end=\"952\">Due to the digital nature of our products:<\/p>\n<ul data-start=\"953\" data-end=\"1298\">\n<li data-start=\"953\" data-end=\"1061\">\n<p data-start=\"955\" data-end=\"1061\">Once your purchase is complete and delivered to the license, <strong data-start=\"1009\" data-end=\"1058\">we do not accept returns with physical or changes<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1062\" data-end=\"1177\">\n<p data-start=\"1064\" data-end=\"1177\">Access to the software is regarded as \u201cconsumed\u201d in the time of download or activation of the license.<\/p>\n<\/li>\n<li data-start=\"1178\" data-end=\"1298\">\n<p data-start=\"1180\" data-end=\"1298\">We do not accept returns of products of downloadable software, activation keys, or subscriptions that are already used.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1300\" data-end=\"1342\">Satisfaction guarantee and refund<\/h3>\n<p data-start=\"1343\" data-end=\"1471\">In <strong data-start=\"1346\" data-end=\"1361\">Cloudtivity<\/strong> we offer a warranty of <strong data-start=\"1388\" data-end=\"1408\">7 calendar days<\/strong> to request a refund only in the following cases:<\/p>\n<ul data-start=\"1472\" data-end=\"1716\">\n<li data-start=\"1472\" data-end=\"1590\">\n<p data-start=\"1474\" data-end=\"1590\">Technical problems that prevent the use of the software and that could not be addressed by our support team.<\/p>\n<\/li>\n<li data-start=\"1591\" data-end=\"1641\">\n<p data-start=\"1593\" data-end=\"1641\">Errors in billing or duplicate charges.<\/p>\n<\/li>\n<li data-start=\"1642\" data-end=\"1716\">\n<p data-start=\"1644\" data-end=\"1716\">Acquisition accidental product (cases evaluated individually).<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1718\" data-end=\"1776\">Will not be granted refunds in the following cases:<\/p>\n<ul data-start=\"1777\" data-end=\"1995\">\n<li data-start=\"1777\" data-end=\"1834\">\n<p data-start=\"1779\" data-end=\"1834\">The client already downloaded, installed or activated the software.<\/p>\n<\/li>\n<li data-start=\"1835\" data-end=\"1884\">\n<p data-start=\"1837\" data-end=\"1884\">It exceeded the period of 7 days from the purchase.<\/p>\n<\/li>\n<li data-start=\"1885\" data-end=\"1933\">\n<p data-start=\"1887\" data-end=\"1933\">Unauthorized or improper use of the license.<\/p>\n<\/li>\n<li data-start=\"1934\" data-end=\"1995\">\n<p data-start=\"1936\" data-end=\"1995\">Special offers, discounts or promotional products.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1997\" data-end=\"2030\">Subscriptions and renewals<\/h3>\n<ul data-start=\"2031\" data-end=\"2303\">\n<li data-start=\"2031\" data-end=\"2151\">\n<p data-start=\"2033\" data-end=\"2151\">Subscriptions contracted in Cloudtivity are automatically renewed according to the selected period (monthly or yearly).<\/p>\n<\/li>\n<li data-start=\"2152\" data-end=\"2303\">\n<p data-start=\"2154\" data-end=\"2303\">The customer can cancel the renewal at any time from your account, but <strong data-start=\"2237\" data-end=\"2300\">do not make partial refunds for unused time<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2305\" data-end=\"2336\">Refund procedure:<\/h3>\n<p data-start=\"2337\" data-end=\"2494\">To request a refund, please write to:<br data-start=\"2379\" data-end=\"2382\" \/>\ud83d\udce7 <strong data-start=\"2385\" data-end=\"2412\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2387\" data-end=\"2410\">soporte@cloudtivity.com<\/a><\/strong> (primary email)<br data-start=\"2431\" data-end=\"2434\" \/>\ud83d\udce7 <strong data-start=\"2437\" data-end=\"2471\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2439\" data-end=\"2469\">notificaciones@cloudtivity.com<\/a><\/strong> (e alternative)<\/p>\n<p data-start=\"2496\" data-end=\"2516\">Please include:<\/p>\n<ol data-start=\"2517\" data-end=\"2649\">\n<li data-start=\"2517\" data-end=\"2563\">\n<p data-start=\"2520\" data-end=\"2563\">Order number or proof of purchase.<\/p>\n<\/li>\n<li data-start=\"2564\" data-end=\"2620\">\n<p data-start=\"2567\" data-end=\"2620\">E-mail with which you made the purchase.<\/p>\n<\/li>\n<li data-start=\"2621\" data-end=\"2649\">\n<p data-start=\"2624\" data-end=\"2649\">Reason for the request.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"2651\" data-end=\"2841\">Our team will review your case and notify you of the approval or rejection within a period of <strong data-start=\"2738\" data-end=\"2756\">5 working days<\/strong>. If applicable, the refund will be automatically processed to the original payment method.<\/p>\n<h3 data-start=\"2843\" data-end=\"2866\">Support and contact<\/h3>\n<p data-start=\"2867\" data-end=\"2947\">If you have questions about this policy or about your purchase, you may contact us at:<\/p>\n<ul data-start=\"2948\" data-end=\"3055\">\n<li data-start=\"2948\" data-end=\"2982\">\n<p data-start=\"2950\" data-end=\"2982\">\ud83d\udce7 <strong data-start=\"2953\" data-end=\"2980\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2955\" data-end=\"2978\">soporte@cloudtivity.com<\/a><\/strong><\/p>\n<\/li>\n<li data-start=\"2983\" data-end=\"3024\">\n<p data-start=\"2985\" data-end=\"3024\">\ud83d\udce7 <strong data-start=\"2988\" data-end=\"3022\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2990\" data-end=\"3020\">notificaciones@cloudtivity.com<\/a><\/strong><\/p>\n<\/li>\n<li data-start=\"3025\" data-end=\"3055\">\n<p data-start=\"3027\" data-end=\"3055\">\ud83c\udf10 <strong data-start=\"3030\" data-end=\"3053\"><a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"3032\" data-end=\"3051\">www.cloudtivity.com<\/a><\/strong><\/p>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Reembolsos y Devoluciones \u2013 Cloudtivity Introducci\u00f3n En Cloudtivity valoramos la confianza de nuestros clientes y queremos garantizar una [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6056","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cloudtivity.com\/en\/wp-json\/wp\/v2\/pages\/6056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudtivity.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cloudtivity.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cloudtivity.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudtivity.com\/en\/wp-json\/wp\/v2\/comments?post=6056"}],"version-history":[{"count":0,"href":"https:\/\/cloudtivity.com\/en\/wp-json\/wp\/v2\/pages\/6056\/revisions"}],"wp:attachment":[{"href":"https:\/\/cloudtivity.com\/en\/wp-json\/wp\/v2\/media?parent=6056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}