Refund policy & Returns – Cloudtivity
Introduction
In Cloudtivity we value the trust of our customers and we want to ensure a seamless experience and safe. This policy sets out the conditions associated with the purchase of our software products, as well as the processing of requests for refund or cancellation.
Scope
This policy applies to all digital products and software purchased through our official website (www.cloudtivity.com), or other authorized channels.
Digital goods and licences
Due to the digital nature of our products:
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Once your purchase is complete and delivered to the license, we do not accept returns with physical or changes.
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Access to the software is regarded as “consumed” in the time of download or activation of the license.
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We do not accept returns of products of downloadable software, activation keys, or subscriptions that are already used.
Satisfaction guarantee and refund
In Cloudtivity we offer a warranty of 7 calendar days to request a refund only in the following cases:
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Technical problems that prevent the use of the software and that could not be addressed by our support team.
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Errors in billing or duplicate charges.
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Acquisition accidental product (cases evaluated individually).
Will not be granted refunds in the following cases:
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The client already downloaded, installed or activated the software.
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It exceeded the period of 7 days from the purchase.
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Unauthorized or improper use of the license.
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Special offers, discounts or promotional products.
Subscriptions and renewals
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Subscriptions contracted in Cloudtivity are automatically renewed according to the selected period (monthly or yearly).
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The customer can cancel the renewal at any time from your account, but do not make partial refunds for unused time.
Refund procedure:
To request a refund, please write to:
📧 soporte@cloudtivity.com (primary email)
📧 notificaciones@cloudtivity.com (e alternative)
Please include:
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Order number or proof of purchase.
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E-mail with which you made the purchase.
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Reason for the request.
Our team will review your case and notify you of the approval or rejection within a period of 5 working days. If applicable, the refund will be automatically processed to the original payment method.
Support and contact
If you have questions about this policy or about your purchase, you may contact us at:
